Frequently Asked Questions
How do I make a purchase on Dovecot Studios Shop website?
We hope that you find shopping on our website an easy and enjoyable process. Once you have found an item you like, select it and then click on 'Buy'. Click on the basket to review the products selected. You may also remove any unwanted items before 'Checkout'. You may continue shopping or click on 'Checkout' to proceed with your order.
Can I pick my item up in person?
Yes! We welcome you collecting the item in person, or by someone else at your specification. We are happy to hold the item after purchasing, given a reasonable amount of time, until you are able to collection.
What payment cards are accepted on Dovecot Studios Shop website?
We accept most major credit cards, including: Mastercard, Visa and American Express.
Is it safe to use my credit card on Dovecot Studios Shop website?
All sensitive information such as credit card details, your name and address are encrypted. This means that information that passed between your computer and our website cannot be read even in the event that it is intercepted by someone else. We also do not store your information beyond fulfilling your order.
What countries does Dovecot Studios Shop deliver to?
We deliver to most countries around the world, but cannot deliver to PO or BFPO boxes, as a signature is always required. Although, delivery times may vary depending on which country you are in and whether or not you have to pay duty and taxes. All parcels are subject to inspection, so we encourage you to contact your local customs office with any queries before you purchase something from our website.
Can my order be delivered to an alternative address?
Absolutely! We understand that you might be purchasing a gift, and you can select an address different to your billing address for delivery when you make a purchase.
Can I change my delivery address after I have confirmed my order?
Please e-mail email@example.com immediately, quoting your order number and the correct delivery address. We will make every effort to alter the address before the item is despatched, but cannot make any changes to an already dispatched item.
How soon can I get my order and how much with it cost?
We aim to dispatch items with 3 working days after the order is accepted. We aim to deliver within:
3-5 Working Days for the United Kingdom
5-7 Working Days for the EU and the rest of Europe
International delivery varies depending on Country
Delivery cost will be calculated and added to your order subtotal after you have entered your delivery address, before you pay for your order.
Do I need to sign for my order?
Yes, all shipments are recorded delivery. We will consider the package correctly delivered if signed for at the address you provide.
Can I track my order?
UK orders with items over the value of £70.00 will be issued a tracking number.
Orders below that amount will only require a signature upon delivery.
All international deliveries will be issued with a tracking number.
How do I cancel an order?
Please e-mail firstname.lastname@example.org immediately, quoting your order number. If the item has already been dispatched, you will need to follow our returns policy.
What do I do if my order arrives damaged or faulty?
If your order arrives damaged or appears to be faulty, please contact us immediately so that we can arrange a replacement. We would appreciate if you could return it to us in the original packaging.
Can I return an item for shop credit or a gift card?
Unfortunately, we are unable to offer any gift certificates or shop credit. We will issue you a refund for the full amount of the item, or happily replace the item if requested.
Will my order include a sales receipt?
Yes, a sales receipt is enclosed with all orders prior to dispatch for your records.
If you have any questions regarding Dovecot Shop, its goods and services, an order that you placed, or if you have any questions regarding anything on our website, please contact us by email at email@example.com or call us on +44 (0) 131 550 3660 (Monday-Saturday 09:00-17:30).